Winning Score: How to Design and Implement Organizational Scorecards - Rilegato

Contenuti

Introduction

PART 1: DEVELOPING OPERATIONAL METRICS AND PLANS

1. Mission: Figuring Out Who You Are
2. Values: Defining What You Stand For
3. Metrics: Selecting the Right Operational Performance Measures
4. Targets: Setting Goals and Objectives to Track Progress

   PART 2: DEVELOPING STRATEGIC METRICS AND PLANS

5. Gauges: Developing a Performance Index
6. Vision: Deciding What You Want to Become
7. Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats
8. Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors
9. Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors
10. Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets

    PART 3: IMPLEMENTING THE SCORECARD

11. Instrumentation: Designing Data-Collection Strategies
    
12. Dashboard Design: Systems for Communicating Performance Data
    
13. Integration: Linking Your Scorecard to Other Organizational Systems
14. Planning: Developing a Project Plan for a Balanced Scorecard Initiative

    Appendices: Balanced Scorecard Case Studies

    A. Manufacturing Organization
    B. Service Organization
    C. Support Organization
    D. Government Organization

    REFERENCES
    

Product Description

Book by Brown Mark Graham